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One brain, eight jobs

The same documents can answer a customer on your website, an agent drafting a reply, an employee asking about leave and a developer's own tool. What changes is the project, the sources and the channel.

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What can you use SupaCortex for?

SupaCortex is used for eight main jobs: a support assistant on your website, cited reply drafts inside UnifyDesk, email reply drafts through any help desk, an internal knowledge assistant for your team, an HR and policy assistant, IT self-service, an assistant inside your own web or mobile product, and turning resolved tickets into reviewed knowledge. Each is a configuration of the same product - a project, its sources, and the channel people ask through.

  • Knowledge kept in separate projects per product, team or audience.
  • Every answer cites the document and passage it came from.
  • Says it does not know when the documents do not cover a question.
  • Website and app users never count as seats.

By use case

Each page covers which project to create, which sources to connect, which channel to open - and the limits.

AI Support Assistant for Your Website

Answer customers' how-to questions on your site, any hour, from the docs you already have.

AI Replies Inside UnifyDesk

Agents get a cited draft for every ticket - drafted when the customer writes, sent only by a person.

Email Reply Assistant

Draft answers to customer and partner emails from your knowledge, in the help desk you already use.

Internal Knowledge Assistant

One place your whole team asks "how do we...?" - across policies, wikis, drives and past tickets.

HR & Policy Assistant

Employees get policy answers with the clause cited - and their own leave balance, if you connect HR.

IT Self-Service

Password, VPN and laptop questions answered from your runbooks before they become tickets.

In-Product Assistant for SaaS

An assistant inside your web or mobile app that knows who is asking and can act on their account.

Turn Tickets Into a Knowledge Base

The answers your agents have already written, reviewed once and reused for every customer after.

By industry

The same platform, with the documents and audiences each sector actually has.

SaaS & Software

Docs that change every release, answered correctly the day they change.

IT Services & MSPs

One project per client, so each client's runbooks answer only that client's people.

Banking & Financial Services

Answers that cite the approved product document, and say so when there is none.

Education

Admissions, fees and course questions answered from the prospectus and the handbook.

E-Commerce & Retail

Shipping, returns and "where is my order?" - the last one from your own order system.

Manufacturing & Distribution

Product manuals, spec sheets and warranty terms for dealers, distributors and field teams.
Frequently asked

Questions people ask before they start

Yes, and that is the point of projects. A public help-centre project can power the website widget, an IT runbook project can answer staff, and both can feed reply drafts in your help desk - from one workspace, with each project's sources, widget and API keys kept apart.

Usually the one with documents that already exist and questions that already repeat - most often customer how-to questions answered from a help centre. Prove the answers there, then open more channels on the same knowledge.

No. Plans differ by limits and capabilities - number of projects, feeds, AI credits, and whether the Draft API, connectors and ticket mining are included - not by what you use SupaCortex for.

No. Anything in a project can be used to answer whoever is allowed to ask that project. Keep internal runbooks and policies in their own project, away from the one behind a public widget.

Start with the questions you answer every day.

Book a 30-minute demo on your own documents. We set up a 14-day trial workspace for you - no credit card, no setup fee.

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Questions first? Email info@greatdevelopers.com or call +91 8585953085.

Still curious? Ask your favorite AI about SupaCortex.

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