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Alternative

A Glean alternative for teams that also answer customers

If you are a mid-sized organisation that wants cited answers from its own documents - for staff and for customers - without an enterprise search contract, this page is for you.

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  • Team chat with citations
  • Customer widget and drafts
  • Fewer connectors than Glean

Why look for a Glean alternative?

Usually for one of two reasons. Scale: Glean is built and priced for large enterprises with many apps to search, and a mid-sized team may need only its drives, wiki and help centre. Audience: Glean is designed for employees, while many teams need the same knowledge to answer customers on the website and in the help desk. SupaCortex covers the sources mid-sized teams use most, answers staff and customers with checked citations, and is sold on published plans.

  • Keep: cited answers across your drives, wiki and documents.
  • Gain: a public website widget and help-desk reply drafts.
  • Gain: past tickets as reviewed, redacted Q&A.
  • Give up: most of Glean's connectors and per-user permission sync.
  • Give up: answers in Slack and Microsoft Teams (on our roadmap).
In detail

An honest ledger

What you keep

The everyday use most mid-sized teams have for enterprise search.

  • Answers across Google Drive, SharePoint and Confluence (beta), uploads and websites.
  • Citations on every answer, naming the document, section and project.
  • Google and Microsoft sign-in, roles and two-step verification.
  • A private chat history for each person.

What you gain

The reasons teams choose SupaCortex in the first place.

  • A website and in-app widget that answers customers from a customer-facing project.
  • Cited reply drafts in UnifyDesk or any desk on the Draft API.
  • A confidence gate that says "not enough evidence" instead of guessing.
  • Open models on infrastructure we operate; documents not sent to a third-party AI API.
  • Published plans; website visitors and app users are never seats.

What you give up

Stated plainly, because you would find out in week two otherwise.

  • Most of Glean's connector catalogue - no Slack, Jira, Notion or CRM as sources.
  • Per-user permission mirroring: access is by project, not by each file's sharing.
  • Answers inside Slack or Microsoft Teams - on our roadmap, not built.
  • Security certifications such as SOC 2 - we do not hold them today.

If every employee must see only what each source lets them open, across dozens of apps, stay with Glean. We would rather say that here.

Read next

SupaCortex vs Glean

Enterprise search for every app, against one brain that also answers your customers.

Internal Knowledge Assistant

One place your whole team asks "how do we...?" - across policies, wikis, drives and past tickets.

Google Drive, SharePoint & Confluence

Connect once with OAuth, pick folders, sites or spaces, and only changed files are fetched again.

Team Chat Over All Knowledge

Your team asks across every project at once, with a private history and sources on every answer.

Pricing

Four plans with monthly AI credits. Website visitors and app users never count as seats.

Schedule a Demo

A 30-minute walkthrough on your own documents - and a 14-day trial workspace.
Frequently asked

Questions people ask before they start

Breadth and per-user permissions. Glean connects to far more apps and shows each person only what they can open in each source. SupaCortex connects to fewer sources and controls access by project - you decide what each project contains.

Keep them out of shared projects. Put HR casework, board papers or client contracts in their own project, or leave them out entirely, and keep internal and public knowledge in separate projects. Bear in mind that signed-in staff can ask across every project in team chat.

Our team sets up a trial workspace for you. Connecting a help centre, a Drive or SharePoint folder and a few uploads is typically an afternoon; the first indexing run follows.

Yes - that is the main reason teams pick SupaCortex. A widget on your website or in your app answers from a customer-facing project, and reply drafts go to your agents in the help desk.

Try it on one Drive folder and your help centre for a fortnight.

Book a 30-minute demo on your own documents. We set up a 14-day trial workspace for you - no credit card, no setup fee.

Book a demo See pricing

Questions first? Email info@greatdevelopers.com or call +91 8585953085.

Still curious? Ask your favorite AI about SupaCortex.

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