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SupaCortex
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Features

One brain, fed by everything you have written

Thirteen capabilities across learning, answering, channels and governance - built around one rule: every answer cites its source, and when there is no source, it says so.

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  • Citations on every answer
  • Learns from past tickets
  • Widget, help desk, team chat and API

What features does SupaCortex include?

SupaCortex learns from uploaded documents, crawled websites and help centres, S3 buckets, Google Drive, SharePoint and Confluence, and from resolved help desk conversations once a person approves them. It answers with hybrid search, a confidence gate and checked citations, and can look things up or take actions in your own systems with the user's confirmation. People ask through a website and in-app chat widget, team chat, reply drafts in UnifyDesk or any desk on the Draft API, and a Search & Answer API. Knowledge is organised into projects, with roles, Google and Microsoft sign-in and two-step verification.

  • Learn: uploads, website and help-centre crawling, S3, Drive, SharePoint, Confluence, past tickets.
  • Answer: hybrid search, a confidence gate, citations checked before anyone sees them.
  • Reach: chat widget, team chat, help desk drafts, Search & Answer API.
  • Govern: projects, roles, SSO, two-step sign-in, visible AI credits.

Learn

Getting what your company already knows into one place - and keeping it current.

Document Uploads

Drop in PDFs, Word and Excel files, Markdown and HTML in bulk - or a zip of them. Each is parsed and indexed.

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Website & Help-Centre Crawling

Point it at a help centre, Google Site or docs site and it stays in step on a schedule.

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Google Drive, SharePoint & Confluence

Connect once with OAuth, pick folders, sites or spaces, and only changed files are fetched again.

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Learn From Past Tickets

Resolved Zendesk, osTicket and UnifyDesk conversations become Q&A - redacted, and only after a person approves.

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Answer

Answers you can check, act on and measure.

Answers With Citations

Hybrid search, a confidence gate and checked citations - it says "I don't know" instead of guessing.

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Actions & API Connectors

Let the assistant look up an order or raise a request in your own systems - with confirmation first.

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Answer Quality & Usage

Thumbs up and down on every answer, conversation logs, and AI credits you can see being spent.

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Reach

The same knowledge, wherever the question is asked.

Website & In-App Chat Widget

One script tag for your site, a WebView URL for your mobile app - public or signed-in users.

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Team Chat Over All Knowledge

Your team asks across every project at once, with a private history and sources on every answer.

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Reply Drafts for Help Desks & Email

Grounded, cited reply drafts inside UnifyDesk or any desk on the Draft API. A person still sends.

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Search & Answer API

The same brain behind your own tools: scoped API keys, /v1/search and /v1/answer.

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Govern

Deciding what each audience can ask, and who can change it.

Knowledge Projects

Keep each product, team or audience in its own project - its own sources, widget and API keys.

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Roles, SSO & Two-Step Sign-In

Owner, Admin, Editor and Viewer roles, Google and Microsoft sign-in, and authenticator codes.

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What teams use it for

The same feature set, arranged around the jobs people actually bring to it.

AI Support Assistant for Your Website

Answer customers' how-to questions on your site, any hour, from the docs you already have.

AI Replies Inside UnifyDesk

Agents get a cited draft for every ticket - drafted when the customer writes, sent only by a person.

Email Reply Assistant

Draft answers to customer and partner emails from your knowledge, in the help desk you already use.

Internal Knowledge Assistant

One place your whole team asks "how do we...?" - across policies, wikis, drives and past tickets.

HR & Policy Assistant

Employees get policy answers with the clause cited - and their own leave balance, if you connect HR.

IT Self-Service

Password, VPN and laptop questions answered from your runbooks before they become tickets.
Frequently asked

Questions people ask before they start

Some are. Uploads, website and S3 feeds, cited answers, the chat widget, team chat and the Search & Answer API are on every plan. Google Drive, SharePoint and Confluence feeds, the Draft API for help desks and custom API connectors start on Growth. Learning from past tickets starts on Business. The pricing page lists the limits for each plan.

On your website or inside your app through the chat widget, inside your help desk as reply drafts (built into UnifyDesk, or any desk through the Draft API), in team chat for signed-in staff, and from your own tools through the API. Slack, Microsoft Teams and WhatsApp are on the roadmap and not available yet.

The language model and the embeddings run on open models on infrastructure we operate. Your documents are not sent to a third-party AI API, and we do not train models on them.

No. It is the knowledge and answering layer. It drafts replies inside UnifyDesk, our sister help desk, or inside any desk that calls the Draft API - and a person still reviews and sends every reply.

It says so. A confidence gate stops the model from being asked at all when search finds nothing relevant, and an answer whose citations or numbers cannot be checked against the sources is regenerated once and then withheld.

See it answer from your own documents.

Book a 30-minute demo on your own documents. We set up a 14-day trial workspace for you - no credit card, no setup fee.

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Questions first? Email info@greatdevelopers.com or call +91 8585953085.

Still curious? Ask your favorite AI about SupaCortex.

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