Refund & Cancellation Policy

1.Try before you pay

Every workspace starts with a 14-day trial, set up by our team, that needs no credit card. The trial runs on Growth-plan limits with 2,000 AI credits, so you can connect real sources and judge real answers. We would much rather you decided during the trial than asked for a refund afterwards.

2.Cancelling a subscription

You can cancel at any time by emailing info@greatdevelopers.com. Cancellation stops the next renewal; it does not end the period you have already paid for.

Your workspace stays fully usable until the end of the paid period. It then becomes read-only - answering, the widget, the API and feeds stop, and your documents stay in place - and for 30 days you can ask us for an export of your workspace.

3.Monthly plans

Monthly subscriptions are not refunded for the current month, because you keep access for the whole of it. Cancel before the renewal date and you are not charged again.

The exception is a billing error on our side - a duplicate charge, a charge after a confirmed cancellation, or a charge at the wrong tier. We refund those in full as soon as we confirm them.

4.Annual plans

Annual subscriptions carry a 30-day money-back window from the date of the first payment on that plan. Ask within 30 days and we refund the full amount, no explanation required.

After 30 days, annual subscriptions are non-refundable for the remainder of the term. If you cancel mid-term the plan stays active until the term ends.

Where we materially reduce the functionality of your plan during a term, you may cancel and receive a pro-rata refund of the unused period. That right is in our Terms of Service.

5.Add-ons and seat changes

Extra users, projects and storage added mid-term are charged pro rata for the remainder of the term. Removing them reduces your next invoice; we do not refund mid-term for add-ons removed, because a user seat can be reassigned to someone else at any time at no cost.

Website visitors and app users who talk to your assistant are never seats and are never billed as users.

6.AI credits

Monthly plan credits are part of the subscription. Unused plan credits expire at the end of each billing period and are not refunded or carried over.

Purchased credit packs never expire. An unused pack can be refunded within 14 days of purchase if no credits from it have been spent. Once credits from a pack are spent, the pack is not refundable.

When an AI request fails on our side, the credits it reserved are returned to your balance automatically. That does not need a refund request.

7.Enterprise agreements

Enterprise contracts are governed by the refund and termination terms in the signed order form, which take precedence over this page where they differ.

8.How to request a refund

Email info@greatdevelopers.com from the address on the account, with the invoice number and the reason. We acknowledge within one working day.

Approved refunds are issued to the original payment method within 7 to 10 working days. Your bank may take a few days more to show it. Where a refund to the original method is not possible we will arrange a bank transfer.

• Card refunds: 7-10 working days from approval.
• UPI and NEFT refunds: 5-7 working days from approval.
• Refunds are issued in the currency you were charged in; we do not cover exchange-rate movement.

9.What is not refundable

The following are outside the refund windows above:

• Fees for a term that has already elapsed.
• Onboarding, content preparation and professional services already delivered.
• AI credits already spent, and plan credits that expired at the end of a period.
• Taxes and statutory levies already remitted to the authorities.
• Accounts terminated by us for a material breach of the Terms of Service.

10.Disputes

If you disagree with a decision, reply to the same email thread and ask for it to be escalated. We will review and respond within five working days. Please raise it with us before starting a chargeback - a chargeback freezes the account while the bank investigates, which helps nobody.