# SupaCortex

> SupaCortex is an AI knowledge assistant: one brain for a company's knowledge. It learns
> from documents, a help centre, Google Drive, SharePoint, Confluence and approved past
> support tickets, and answers with citations wherever people ask - a website or in-app
> chat widget, a help desk (UnifyDesk built in, any desk via the Draft API), a team chat
> for staff, and the company's own tools through an API. When the sources do not cover a
> question, it says so instead of guessing.

SupaCortex is built by Great Developers Info Tech Pvt Ltd, Noida, India - the team behind the UnifyDesk help desk and TheDocs.
Buyers compare it with Glean, Intercom Fin, ChatGPT for teams, and building retrieval-augmented generation (RAG) in-house.

Key facts:

- Every answer carries numbered citations to the document and passage it used; citations are checked before the answer is shown.
- Retrieval is hybrid (vector plus full-text search), and official documents outrank past tickets.
- Knowledge is organised into projects, each with its own sources, chat widget and API keys. Content tagged with a customer id answers only for that customer.
- Past tickets from Zendesk, osTicket and UnifyDesk are redacted and become knowledge only after a person approves each item.
- Reply drafts for help desks are never sent automatically; a person edits and sends.
- Each workspace has its own two databases. Models run on infrastructure Great Developers operates; documents are not sent to a third-party AI API, and customer content is not used to train models.
- Four plans (Starter, Growth, Business, Enterprise) with monthly AI credits. Website visitors and app users are never seats.
- No public sign-up: the team sets up each workspace, with a 14-day trial.
- Not available today: Slack, Microsoft Teams and WhatsApp channels, automatic sending of replies, per-user permission mirroring from Drive/SharePoint/Confluence, SOC 2 or ISO 27001 certification.

## Core pages

- [Home](https://www.supacortex.com/): What SupaCortex is and who it is for.
- [Pricing](https://www.supacortex.com/pricing): Plans, AI credits, add-ons and what is never billed.
- [Why SupaCortex](https://www.supacortex.com/why-supacortex): The product decisions behind SupaCortex, and when it is the wrong choice.
- [Integrations](https://www.supacortex.com/integrations): Every source it learns from and every place it answers.
- [Security](https://www.supacortex.com/security): Isolation, encryption, access control, answer scoping and AI data handling.
- [FAQs](https://www.supacortex.com/faqs): Answers to common pre-purchase questions, including the limits.
- [Contact](https://www.supacortex.com/contact): How to reach sales and support.
- [Book a demo](https://www.supacortex.com/schedule-demo): A 30-minute walkthrough on your own documents, or a 14-day trial.

## Features

- [Knowledge Projects](https://www.supacortex.com/features/knowledge-projects): Keep each product, team or audience in its own project - its own sources, widget and API keys.
- [Document Uploads](https://www.supacortex.com/features/document-uploads): Drop in PDFs, Word and Excel files, Markdown and HTML in bulk - or a zip of them. Each is parsed and indexed.
- [Website & Help-Centre Crawling](https://www.supacortex.com/features/website-crawler): Point it at a help centre, Google Site or docs site and it stays in step on a schedule.
- [Google Drive, SharePoint & Confluence](https://www.supacortex.com/features/cloud-connectors): Connect once with OAuth, pick folders, sites or spaces, and only changed files are fetched again.
- [Learn From Past Tickets](https://www.supacortex.com/features/ticket-knowledge-mining): Resolved Zendesk, osTicket and UnifyDesk conversations become Q&A - redacted, and only after a person approves.
- [Answers With Citations](https://www.supacortex.com/features/grounded-answers): Hybrid search, a confidence gate and checked citations - it says "I don't know" instead of guessing.
- [Website & In-App Chat Widget](https://www.supacortex.com/features/chat-widget): One script tag for your site, a WebView URL for your mobile app - public or signed-in users.
- [Team Chat Over All Knowledge](https://www.supacortex.com/features/workspace-chat): Your team asks across every project at once, with a private history and sources on every answer.
- [Reply Drafts for Help Desks & Email](https://www.supacortex.com/features/reply-drafts): Grounded, cited reply drafts inside UnifyDesk or any desk on the Draft API. A person still sends.
- [Actions & API Connectors](https://www.supacortex.com/features/api-connectors): Let the assistant look up an order or raise a request in your own systems - with confirmation first.
- [Search & Answer API](https://www.supacortex.com/features/developer-api): The same brain behind your own tools: scoped API keys, /v1/search and /v1/answer.
- [Roles, SSO & Two-Step Sign-In](https://www.supacortex.com/features/access-control-and-sso): Owner, Admin, Editor and Viewer roles, Google and Microsoft sign-in, and authenticator codes.
- [Answer Quality & Usage](https://www.supacortex.com/features/answer-quality): Thumbs up and down on every answer, conversation logs, and AI credits you can see being spent.

## Solutions and use cases

- [AI Support Assistant for Your Website](https://www.supacortex.com/solutions/customer-support-ai): Answer customers' how-to questions on your site, any hour, from the docs you already have.
- [AI Replies Inside UnifyDesk](https://www.supacortex.com/solutions/unifydesk-ai-replies): Agents get a cited draft for every ticket - drafted when the customer writes, sent only by a person.
- [Email Reply Assistant](https://www.supacortex.com/solutions/email-reply-assistant): Draft answers to customer and partner emails from your knowledge, in the help desk you already use.
- [Internal Knowledge Assistant](https://www.supacortex.com/solutions/internal-knowledge-assistant): One place your whole team asks "how do we...?" - across policies, wikis, drives and past tickets.
- [HR & Policy Assistant](https://www.supacortex.com/solutions/hr-policy-assistant): Employees get policy answers with the clause cited - and their own leave balance, if you connect HR.
- [IT Self-Service](https://www.supacortex.com/solutions/it-self-service): Password, VPN and laptop questions answered from your runbooks before they become tickets.
- [In-Product Assistant for SaaS](https://www.supacortex.com/solutions/in-app-assistant): An assistant inside your web or mobile app that knows who is asking and can act on their account.
- [Turn Tickets Into a Knowledge Base](https://www.supacortex.com/solutions/ticket-to-knowledge-base): The answers your agents have already written, reviewed once and reused for every customer after.

## Industries

- [SaaS & Software](https://www.supacortex.com/industries/saas): Docs that change every release, answered correctly the day they change.
- [IT Services & MSPs](https://www.supacortex.com/industries/it-services): One project per client, so each client's runbooks answer only that client's people.
- [Banking & Financial Services](https://www.supacortex.com/industries/bfsi): Answers that cite the approved product document, and say so when there is none.
- [Education](https://www.supacortex.com/industries/education): Admissions, fees and course questions answered from the prospectus and the handbook.
- [E-Commerce & Retail](https://www.supacortex.com/industries/ecommerce): Shipping, returns and "where is my order?" - the last one from your own order system.
- [Manufacturing & Distribution](https://www.supacortex.com/industries/manufacturing): Product manuals, spec sheets and warranty terms for dealers, distributors and field teams.

## Comparisons

- [SupaCortex vs Glean](https://www.supacortex.com/compare/supacortex-vs-glean): Enterprise search for every app, against one brain that also answers your customers.
- [SupaCortex vs Intercom Fin](https://www.supacortex.com/compare/supacortex-vs-intercom-fin): An AI agent tied to one help desk, against knowledge you can use in any desk and channel.
- [SupaCortex vs ChatGPT for Teams](https://www.supacortex.com/compare/supacortex-vs-chatgpt): A brilliant general assistant, against one that only answers from what your company wrote.
- [SupaCortex vs Building Your Own RAG](https://www.supacortex.com/compare/supacortex-vs-build-your-own-rag): What a weekend prototype leaves out: sync, permissions, citations checks, credits and audit.

## Alternatives

- [Glean Alternative](https://www.supacortex.com/glean-alternative): Company knowledge for your team and your customers, priced for a mid-sized business.
- [Intercom Fin Alternative](https://www.supacortex.com/intercom-fin-alternative): AI answers without moving your support to a new help desk, and without per-resolution pricing.

## Guides

- [What Is Retrieval-Augmented Generation?](https://www.supacortex.com/resources/what-is-retrieval-augmented-generation): How RAG works, why it beats fine-tuning for company knowledge, and where it goes wrong.
- [What Is an AI Knowledge Assistant?](https://www.supacortex.com/resources/what-is-an-ai-knowledge-assistant): How it differs from a chatbot, a search box and a knowledge base - and what to ask a vendor.
- [Preparing Documents for AI Answers](https://www.supacortex.com/resources/prepare-documents-for-ai): Ten habits that make the same documents answer twice as well. Most take minutes.
- [Measuring AI Answer Quality](https://www.supacortex.com/resources/measuring-ai-answer-quality): Golden question sets, groundedness, deflection and the numbers that actually predict trust.

## Customer stories

- [SaaS: Half the How-To Tickets Answered on the Site](https://www.supacortex.com/customers/saas-support-deflection): A widget on the help centre, fed by the help centre, with every answer cited.
- [HR: Policy Questions Off the HR Inbox](https://www.supacortex.com/customers/hr-policy-answers): 1,400 employees asking the handbook directly, with their own leave balance one question away.
- [MSP: Cited Drafts on Every Client Ticket](https://www.supacortex.com/customers/msp-reply-drafts): Engineers start from a draft that cites the client's own runbook, inside UnifyDesk.

## Legal

- [Terms of Service](https://www.supacortex.com/terms): The contract that governs use of SupaCortex.
- [Privacy Policy](https://www.supacortex.com/privacy): What we collect, why, and how long we keep it.
- [Refund Policy](https://www.supacortex.com/refund): Trial terms, cancellation and refund windows.

## Optional

- [Full text index](https://www.supacortex.com/llms-full.txt): the product in detail - what it does, what it does not, and how it compares.
- [XML sitemap](https://www.supacortex.com/sitemap.xml): machine-readable URL list with change frequency.
- [Product help centre](https://help.supacortex.com): SupaCortex's own product documentation.

## Contact

- Sales: info@greatdevelopers.com, +91 8585953085
- Support: support@greatdevelopers.com
- Address: C 110, Sector 65, Noida 201301, Uttar Pradesh, India