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Industries

Same brain, different documents

A software company's answers change every release. A lender's must cite the approved product sheet. An MSP's must never mix one client's runbook into another's. Here is how each sets SupaCortex up.

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How do different industries use SupaCortex?

Every sector starts the same way: put the documents people keep asking about into a project, choose who can ask it, and open a channel - a website widget, an in-app assistant, reply drafts in the help desk, or team chat. What differs is the split. SaaS teams split by product, MSPs by client, banks by approved versus internal material, schools by audience, retailers by public help versus order lookups, and manufacturers by product line and partner.

  • Projects keep each audience's knowledge apart.
  • Every answer cites the document, section and passage it came from.
  • When the documents do not cover a question, it says so instead of guessing.
  • Customer-tagged content is only searchable for that customer.
  • Lookups and actions in your own systems need the user's confirmation for any change.

By industry

The questions each sector gets, a typical project layout, and the honest limits.

SaaS & Software

Docs that change every release, answered correctly the day they change.

IT Services & MSPs

One project per client, so each client's runbooks answer only that client's people.

Banking & Financial Services

Answers that cite the approved product document, and say so when there is none.

Education

Admissions, fees and course questions answered from the prospectus and the handbook.

E-Commerce & Retail

Shipping, returns and "where is my order?" - the last one from your own order system.

Manufacturing & Distribution

Product manuals, spec sheets and warranty terms for dealers, distributors and field teams.

Customer scenarios

Composite scenarios showing how a set-up plays out, and the numbers worth tracking.

SaaS: Half the How-To Tickets Answered on the Site

A widget on the help centre, fed by the help centre, with every answer cited.

HR: Policy Questions Off the HR Inbox

1,400 employees asking the handbook directly, with their own leave balance one question away.

MSP: Cited Drafts on Every Client Ticket

Engineers start from a draft that cites the client's own runbook, inside UnifyDesk.
Frequently asked

Questions people ask before they start

No. It answers from whatever your organisation has written, so the sector changes the documents and the audiences, not the product. What does change by sector is how you split knowledge into projects and which channels you open.

Ask during a demo and we will tell you honestly. The scenarios on our customers page are composites, labelled as such - we would rather show you the product on your own documents than lean on logos.

Anywhere the answer cannot be written down in advance - a clinical judgement, a legal opinion, a credit decision. SupaCortex answers from what you have documented, and says so when the documents do not cover a question. It does not replace a qualified person.

The language model and embeddings run on open models on infrastructure we operate. Your documents are not sent to a third-party AI API, and we do not train models on them.

Bring the question your sector asks most. We will answer it from your own documents.

Book a 30-minute demo on your own documents. We set up a 14-day trial workspace for you - no credit card, no setup fee.

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Questions first? Email info@greatdevelopers.com or call +91 8585953085.

Still curious? Ask your favorite AI about SupaCortex.

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